Policy

WELCOME TO THE COZY NAIL HOUSE

At The Cozy Nail House, our goal is to create a warm, welcoming, and relaxing experience for every guest who walks through our doors. We are committed to providing exceptional nail care, maintaining the highest standards of cleanliness and sanitation, and ensuring that every visit feels comfortable, cozy, and enjoyable.

To help us provide the best experience for all guests, we kindly ask that you review and respect the following policies:

OUR POLICIES

RESPECTFUL ENVIRONMENT

We reserve the right to refuse or discontinue service to anyone displaying rude, disrespectful, or inappropriate behavior toward our staff or other guests.

HEALTH & SAFETY

Please inform your nail technician of any health conditions, allergies, injuries, diabetes, or infections before your service begins. Your safety is our priority.

PERSONAL BELONGINGS

The Cozy Nail House is not responsible for lost, stolen, or damaged personal belongings, including gift cards.

SERVICE SATISFACTION & 7-DAY GUARANTEE

We stand behind the quality of our work and want you to love your nails. If you experience any issues related to your nail service within 7 days of your appointment, please contact us as soon as possible. We will gladly assess the situation and do our best to make it right.

Please note that this policy applies to workmanship-related concerns and does not cover damage caused by accidents, misuse, or normal wear and tear.

REFUND POLICY

We do not offer refunds on services rendered. However, we are committed to customer satisfaction and will work with you to resolve any service-related concerns whenever possible.

PRICING & SERVICE CONFIRMATION

All service prices are listed on our menu. Please confirm your desired services and any additional upgrades with your technician before your service begins.

APPOINTMENTS & CANCELLATIONS

We appreciate advance notice for appointment cancellations or schedule changes whenever possible. This helps us better serve all our guests.

CHILDREN IN THE SALON

We love welcoming families. For the safety and comfort of everyone, we kindly ask that children be supervised at all times while visiting the salon.

RIGHT TO ADJUST SERVICE

For health, safety, or quality reasons, we reserve the right to modify, decline, or discontinue a service if necessary.

QUESTIONS OR CONCERNS

If you are not completely satisfied with your experience, please let us know before leaving the salon or contact us shortly after your visit. Open communication allows us the opportunity to address your concerns and provide the best possible solution.

Thank You

Thank you for choosing The Cozy Nail House. We truly appreciate your trust and support.

Our team is dedicated to helping you feel relaxed, cared for, and confident with every visit.

Be Cozy, Be You. 🌸

We look forward to welcoming you back soon.